Support

Need help? Use this support area to find what you need.

/Support
Support2018-09-10T11:00:04+00:00
Submit a ticket

Our support desk is manned 10am to 5pm Monday to Friday. Outside (and during) these hours all support is handled via email unless previously arranged.

The fastest way to get help is to submit a support ticket.

If you need to contact us for support, please note:

We do not support issues related to 3rd party vendors such as Google, Telstra, Optus (your service provider etc). If you have a problem with their services you must contact them. It is imperative to identify where your problem lies and to address support to the relevant organisation before contacting us.

Please identify that the problem you are experiencing isn’t as a result of a potential problem with your Internet Service Provider (eg, telstra, Optus, your mobile provider).

Are you able to surf the Internet? Or is there no connection at all? If you have no Internet Access, you WILL NOT be able to access your web hosting account, web site email hosted with DISKMANdotNet. This does not mean your website or email is ‘down’.

If you can verify that your PC has Internet Access. A good way to try this is by visiting Google and trying to search for something. If you can surf the internet but still can’t see your web site or use your email, then is the time to contact us.

Our support services include:

  • Telephone Support
  • Remote Desktop Support
  • Onsite Email and Hosting Support
  • CMS and other Training

Through our professional partners we can also point you in the right direction for:

  • Computer Sales & Repairs
  • Home & Office Networks
  • Antivirus and Anti Spyware Solutions
  • Data & AV Cabling
  • Printing

If you have to call us for support, please make sure:

  • That you are in front of your PC. We cannot help you if you are not in front of your PC.
  • That your PC is properly connected to the Internet (see above).
  • That you have your email user name and password handy (if possible).
  • That if you need a password set, that the account owner is nearby. We’ll need to get their authorisation.
  • That you’ve read through our Troubleshooting Guide. Many of your questions might be answered there. Could save you time and a phone call!

For all business hours support;

Local Callers: 03 9841 8294

Long Distance Callers 1300 889 804

Support desk Hours are: 10.00am to 5.00pm Monday to Friday