The fastest way to get help is to submit a support ticket
Before you contact us for support, please note
We do not support issues related to 3rd party vendors such as your internet service provider. If you have a problem with their services, you will need to contact them directly.
Check Your Internet Connection
To see if the problem you are experiencing is a result of a potential problem with your Internet Service Provider (e.g. Telstra, Optus, your mobile provider), check to see if you can search the internet. Google something and see if you can search.
If you have no internet access, then you won’t be able to view your website, access you web hosting account, or download your emails. Don’t panic, this does not mean your website or email is ‘down’, just contact your internet service provider to get it sorted.
If you can browse the internet but still can’t see your web site or use your email, then contact us.