We’re not your normal ‘run of the mill’ web hosting provider; we’ve been around since 1995!
Our business model is very different to most other providers; our priority is helping you maintain smoother web hosting, email and web services operations. Our philosophy is ‘doing it right the first time’, so when you need us rest assured we’ll help you find a solution, one way or another.
The fastest way to get help is to submit a support ticket
Before you contact us for support, please note
We do not support issues related to 3rd party vendors such as your internet service provider. If you have a problem with their services, you will need to contact them directly.
Check Your Internet Connection
To see if the problem you are experiencing is a result of a potential problem with your Internet Service Provider (e.g. Telstra, Optus, your mobile provider), check to see if you can search the internet. Google something and see if you can search.
If you have no internet access, then you won’t be able to view your website, access you web hosting account, or download your emails. Don’t panic, this does not mean your website or email is ‘down’, just contact your internet service provider to get it sorted.
If you can browse the internet but still can’t see your web site or use your email, then contact us.
Support Services
Our support services include:
- Web hosting/email telephone Support
- Web hosting/email Remote Desktop Support
- Customised training in Content Management System (CMS) such as WordPress and other IT training
Through our professional partners we can also point you in the right direction for:
- Computer Sales & Repairs
- Home & Office Networks
- Antivirus and Anti Spyware Solutions
- Data & AV Cabling
- Printing
If you have to call us for support, please make sure:
- That you are in front of your PC. We cannot help you if you are not in front of your PC.
- That your PC is properly connected to the Internet (see above).
- That you have your email user name and password handy (if possible).
- That if you need a password set, that the account owner is nearby. We’ll need to get their authorisation.
- That you’ve read through our Troubleshooting Guide. Many of your questions might be answered there. This could save you time and a phone call!
Proven Track Record Since 1995
DISKMANdotNet has a proven track record of providing reliable, secure, and fast web hosting since 1995. Most of our original customers that joined us in the 90s and are still with us today!
Aussie Owned & Operated
Now more than ever, our customers appreciate that DISKMANdotNet is Australian owned and operated. If something happens and you need support fast, we are only a support ticket or phone call away.
Service You Can Rely On
Our attention to you is first and foremost on our priority list. For creative discussions or when an emergency arises, when you need us we’ll be there. Just send us a ticket and we’ll get back to you promptly.
Custom solutions for every need
The solutions we provide are carefully thought out, customised and delivered for your in a cost efficient and timely manner. Doing it right the first time!
Peace of mind
We take the headaches out of running your website if you want us to. Our maintenance plans are ‘set and forget’; leaving you to concentrate on your business.
Partnership Opportunities
We partner with selected Australian Digital Agencies, Business Consultants and Creative Individuals who may be interested in adding a new dimension to their business and create additional income streams. If you become a partner, what we offer, you can resell hosting to your clients and network.
