Maintenance is a key component for your website to perform at its best
Keeping your website up to date is important for security, reliability and performance
WordPress website maintenance services are an important facet to running a web site. Just like a car, your web site needs regular servicing to stay in tiptop shape. You wouldn’t drive your car around for months or years without servicing it.. right? Same goes for your web site.
Most of our clients have a Content Management System (CMS) website like WordPress that allows them to manage part or all of their web site themselves. Our clients can login to their website admin area and update content and even manage their own software updates. However, many are time poor or they aren’t confident to do so.
There are times where you might need us to assist you in areas like updating WordPress, updating the plugins for your website and even graphic design or photo manipulation and other items which you don’t have time to handle on your own or you don’t know or don’t feel confident in doing. This is where we can help you.
We can offer you a WordPress website maintenance services plan which covers all your site updates and even some content updates as well; depending on the plan you choose, we can implement support services to handle it all for you. This takes the hassle and worry out of maintaining your website.
We recommend a monthly maintenance plan to ensure that your web site is running optimally and that your content has a chance of remaining fresh and up to date, whilst ensuring an economical pricing structure. Together we will discuss your web site maintenance needs and let you know which bracket any particular job will fit into.
Standard Support for your web hosting and website
All our web hosting clients receive the following included with DISKMAN web hosting:
- Premium High Availability hosting
- cPanel Access
- Server-side caching
- Hacker & malware security monitoring
- cPanel/web hosting uptime monitoring
- Backups of DISKMAN web hosting service – Daily (3 hourly), Weekly and Monthly *
- Up to 30 minutes of included email ticket support, coaching, troubleshooting **
- More support, design & development $176/hr
Extended Monthly Care Plans
To encourage our clients to keep on top of their website performance, security, and content needs on a regular basis, we have refined our support packages which included features for all types of requirements. Your website is your 24/7 salesperson, so it makes sense that you keep it in tip-top shape and freshly updated with the latest content. Choose a plan. Let us get started.
Basic
- Wordpress website monitoring ^
- Wordpress core updates ^
- Plugin & theme updates ^
Bronze
- 2x Website minor content updates /mth
- Priority support (by phone & support ticket)
Silver (best value)
- 3 extra updates /mth (up to 5)
- 1x 30min Ask Us Anything session /mth
- Extra updates/support at $132/hr
Gold
- 8 extra updates /mth (up to 10)
Custom Plans are also available for plans requiring more than Gold. New features for all plans will be announced from time to time.
* Does not include 3rd party hosted services such as Microsoft 365 email
** Additional support, design & development $176/hr (discounted if on Silver, Gold plans) during business hours
^ Applies only to WordPress websites – we do not support Joomla, Drupal, or other web site platforms
Frequently Asked Questions
Included minutes do not rollover. Any tasks that will take longer than the included monthly time will be charged at your plan’s hourly rate. We will let you know if you are going to go over and let you make the decision
For example, if you have a price list or restaurant menu PDF which needs changing, a product price update on your shopping cart or you need a photo changed. There are many kinds of minor updates, when you ask, we will let you know if it is covered or not.
If any extra hours above what’s included in your plan are required, we will pause, consider how much extra time will be involved and contact you for approval. Extra hours are charged in 30 minute increments.
SEO, website/marketing planning, ideas workshop, your email newsletters – See our website for more ideas – www.diskman.net/consultations – you can book any available timeslot via our website. AUA sessions are not for support requests.
All support requests are important. However, we can’t attend to all requests at the same time. To effectively manage support, we prioritise on a first come, first served basis. Typical response times are within 1-4 hours of receiving them during business hours. The advantage of Priority support is, Customers who are on our Managed Plan services (Bronze, Silver & Gold Plans) will be handled with priority.
3-month minimum agreement automatically rolls over unless you cancel in writing with 4 weeks’ notice.
- Theme design/modifications
- Major web development
- Addons to website (e.g., shopping carts, extra pages, new ‘facilities’)
Partnership Opportunities
We partner with selected Australian Digital Agencies, Business Consultants and Creative Individuals who may be interested in adding a new dimension to their business and create additional income streams. If you become a partner, what we offer, you can resell hosting to your clients and network.
