Support to ensure peace of mind should you need help or when things go wrong.

Engaging us to be on standby to assist you means more efficiency and lower ongoing costs. Our team will prioritise your support requests and get your business IT services back on track.

Your Microsoft Services support is in good hands

Having us ‘have your back’ is an important part of running a smooth operation for your business or organisation.

While mostly your services will run trouble free, even one or two support requests per month can start costing you more in terms of downtime or with invoicing. Without an MSA, you’ll have to rely on Google or other means to sort out issues that may arise from time to time. We cannot support for free any computer, email or Microsoft issues. The most cost-effective way to get our support is via an MSA, otherwise our full hourly rate applies should you need assistance to resolve any issues.

Establishing an MSA immediately drops our regular ad-hoc support fees by 25%. That is, down from $185/hr to $138.75/hr.

Your MSA with us covers your business for up to 10 users and starts from just $220 per month.

For this we will provide you with:

  • 15 mins included support – additional support at $138.75/hr invoiced in 15 minute blocks

  • Priority support – jump the queue

  • Documented support – via Support Ticket

  • Discounted support fees – don’t pay full rate

  • User management – add/remove/modify team member licensing

  • Microsoft 365 Tenant Admin – we monitor and fix M365 issues and security in the background, so that you don’t have to

  • Troubleshooting software issues  – such as with Outlook Mailbox, OneDrive or Microsoft Teams issues. Word, Excel, Powerpoint and other MS software can be supported on a limited basis.

Do you want to go ‘next level’?

At an additional monthly cost we can also provide your business with:

  • Anti-virus and anti-malware protection for your computers.

  • Offline backups for your M365 emails and OneDrive cloud storage

  • 24/7 Computer Monitoring – we keep track of your computers to ensure hardware and software are running optimally. If any fixes, updates or patch managment is required we can organise these for you at our discounted MSA hourly rate.

  • Ongoing documentation – user and computer documentation to assist in future management based on historical information

What’s next?

Order Microsoft 365 Services

Order your M365 Licences and Support here

or

If you’ve till got questions about M365 Support and Licensing? Book yourself into an Ask Us Anything session to have a chat about it all.

This is a no obligation, no hard sell call. If we are the right fit for each other, great. If not, no hard feelings.

DISKMANdotNet consultations - Ask Us Anything

Partnership Opportunities

We partner with selected Australian Digital Agencies, Business Consultants and Creative Individuals who may be interested in adding a new dimension to their business and create additional income streams. If you become a partner, what we offer, you can resell hosting to your clients and network.