Dedicated Support Web Site
Because support is many and varied, we have created a dedicated web site which will handle many of your support requests directly online (self-help). We also offer other solutions such as on-site visits, computer hardware sales and service and more.
DISKMAN IT & Support >> (opens in new window)
24/7 Support Desk
Our support desk is manned 10am to 5pm Monday to Friday. Outside (and during) these hours all support is handled via email.
Please email our support desk at
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
We will either handle your request via return email or we will call you back on your nominated phone number from your support email.
If you need to contact us for support either in business or after hours, please ensure the following:
That the problem you are experiencing isn't as a result of a potential problem with your Internet Service Provider (eg, Optusnet, Telstra, Netspace, Iprimus etc etc). Are you able to surf the Internet? Or is there no connection at all? If you have no Internet Access, you WILL NOT be able to access your email server at DISKMANdotNet. This does not mean your website or email is 'down'.
If you can verify that your PC has Internet Access. A good way to try this is by visiting Google and trying to search for something. If you get a search result, then call us to check your PC's email settings.
However, please make sure:
- That you are in front of your PC. We cannot help you if you are not in front of your PC.
- That your PC is connected to the Internet, via dial-up or broadband connection. (see above).
- That you have your email user name and password handy.
- That if you need a password set, that the account owner is nearby. We'll need to get their authorisation.
- That you've read through our FAQ's. Many of your questions might be answered there. Could save you time and a phone call!
For all business hours support;
Local Callers: 03 9858 3432,
Long Distance Callers 1300 889 804 or 03 9858 3432,
Support desk Hours are: 10.00am to 5.00pm Monday to Friday.
Web Hosting Control Panel (cPanel)
All DISKMANdotNet customers can manage most aspects of their web hosting and email facilities by logging into their Control Panel (commonly known as cPanel). Your cPanel is located at:
www.yourdomain.com/cpanel/
You will be promoted for your username and password which we provided to you at time of joining DISKMANdotNet. If you have forgotten these details please contact our Support Team who will promptly get back to you.
For further help with your cPanel, click here >>
Email Set Up
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Email Address: Your full email address (ie
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
).
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Incoming mail server: Enter mail.yourdomain.com.
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Outgoing mail server: Enter smtp.your_isp.com or mail.your_isp.com.
Please check with your Internet provider if unsure.
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User Name: Your full email address (ie
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
).
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Password: Your account password.
For comprehensive email set up guides, click here >>
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