24/7 Support Desk

If you need to contact us for support either in business or after hours, please ensure the following:

If you can verify that your PC has Internet Access.  A good way to try this is by visiting Google and trying to search for something. If you get a search result, then call us to check your PC's email settings.

However, please make sure:

• That you are in front of your PC. We cannot help you if you are not in front of your PC.
• That your PC is connected to the Internet, via dial-up or broadband connection. (see above).
• That you have your email user name and password handy.
• That if you need a password set, that the account owner is nearby. We'll need to get their authorisation.
• That you've read through our FAQ's. Many of your questions might be answered there. Could save you time and a phone call!

For all business hours support;

Local Callers: 03 9858 3432,

Long Distance Callers 1300 889 804 or 03 9858 3432,

Support desk Hours are: 10.00am to 5.00pm Monday to Friday.

Web Hosting Control Panel (cPanel)

All DISKMANdotNet customers can manage most aspects of their web hosting and email facilities by logging into their Control Panel (commonly known as cPanel).  Your cPanel is located at:

www.yourdomain.com/cpanel/

You will be promoted for your username and password which we provided to you at time of joining DISKMANdotNet.  If you have forgotten these details please contact our Support Team who will promptly get back to you.

For further help with your cPanel, click here >>

Email Set Up 

• Email Address: Your full email address (ie username@yourdomain.com).

• Incoming mail server: Enter mail.yourdomain.com.

• Outgoing mail server: Enter smtp.your_isp.com or mail.your_isp.com.
  Please check with your Internet provider if unsure.

• User Name: Your full email address (ie username@yourdomain.com).

• Password: Your account password.

If you are interested in large amounts of space to host your online services, these plans are right for you!

Please click here order Premium Hosting plans

Is spam costing you time and money?

DISKMANdotNet MailGuard keeps viruses, files and unwanted web content outside your network.

DISKMANdotNet MailGuard is now available to all DISKMANdotNet customers. We welcome any registrations of interest, so please contact us.

MailGuard protects your email system. It is a customisable solution, set up to reflect the specific needs and nature of your business. Policies or rules are set to govern what is considered appropriate material and behaviour for your business. For around a few dollars a user each month MailGuard protects your business in three important ways:

• By preventing email-based spam and viruses from reaching your network
• By preventing unauthorised receipt or distribution of confidential or commercially sensitive information
• By stopping undesirable email material being distributed (such as pornographic images)

In addition, you receive detailed, easy-to-navigate reports outlining email usage across your business.

DISKMANdotNet MailGuard Key Benefits

MailGuard filters all incoming and outgoing email for your organisation 24 x 7

• STOP EMAIL VIRUSES before entering your network with the triple protection of two global anti-virus engines and Guardian (MailGuard’s own heuristic engine that protects against UNKNOWN threats)
• SPAMGUARD triple protection stops time wasting, expensive bandwidth consumption and unsolicited, often offensive, junk mail
• MANAGE CONTENT in and out of your organisation and determine the messages you want to receive e.g. by individual user or by entire network, by size, or by file type (jpg, mp3, mpg etc) and more
• INFORMATION MailGuard provides comprehensive email usage statistics and detailed reports
• STOP EMAIL ATTACKS AND REDUCE SERVER LOAD by stopping viruses, SPAM and large attachments at the Internet before they reach your network

Proof DISKMANdotNet MailGuard Works

Spam is a constant battle on a day to day basis. Unfortunately, it's a fact of the Internet and is a problem even for us. Since trialling Mailguard as a viable solution for all of us we have been successful at reducing the amount of spam we receive by a whopping 99.55%.

Just take a look at one of our recent daily reports >> _{^{(584kb opens in new window)}}

If you are concerned about how much spam you recieve and would like to discuss the solution, please speak to us .

_{* Applies to Email Only account, price varies according to web hosting plan.}